SUPPORT
Keep it running. Keep it improving.
Stay close after go-live: maintain, monitor and improve the systems, software and AI solutions your business depends on.
What problem does this solve?
Solutions only create value while they keep working and keep fitting the business. Support keeps what you rely on maintained, understood and improving, with senior people who know the environment.
When is this useful?
- A system has gone live and needs a reliable owner for what comes next
- Your team lacks the capacity to maintain integrations, software or automations
- Incidents are handled ad hoc, with no agreed process
- You want steady improvement instead of periodic rescue projects
What MOSAIQ can do.
Managed Support & Maintenance
For organizations that depend on systems, integrations or AI solutions and want a reliable owner for them.
- Defect fixing and maintenance
- Monitoring, backups and updates
- Incident handling within an agreed framework
- Documentation kept current
Continuous Improvement & Optimization
For organizations that want their solutions to keep pace with the business.
- Improvement backlog and priorities
- Performance and cost reviews
- Automation of newly found manual work
- Regular roadmap reviews
Architecture Office & Advisory Retainer
For organizations that want recurring access to a senior architect or technology advisor.
- Recurring architecture reviews
- Design authority for new initiatives
- Fractional CTO and AI advisory
- Platform and vendor decisions
What comes out of the engagement?
- An agreed support scope, contacts and ways to raise issues
- Maintained, documented and monitored systems
- Regular reviews with prioritised improvements
- A clear view of risks, costs and next steps
Work with MOSAIQ in the way your challenge requires.
- Expert Capacity
- Access to senior expertise through an agreed capacity model.
- Architecture, transformation, engineering, advisory, specialist support.
- Ongoing Partnership
- Recurring access to leadership, architecture or engineering capability.
- Fractional CTO, technology and AI advisory, architecture office, continuous improvement.
- Software / Subscription
- Where appropriate, repeatable software capabilities on a subscription or licensing basis.
- Agreed case by case.
What are you trying to solve?
Tell us about the challenge. We will determine quickly where MOSAIQ can help.